Remote Consultations

Click here for tips on telephone consulting for GPs from eGP Learning

Quick video consultation skills for doctors

Video consultations:  a guide for Practice

FREE Telephone Triage and Video Consulting webinar from NB Medical Education


SystmOne and Emis Users Remote Resources

Click here for information on setting up and working remotely with SystmOne and Emis

SystmOne e-learning – TPP have released some training video clips to assist new users of SystmOne – Click here to access their YouTube Playlists

EMIS Web e-learning – There are recorded training videos available via the EMIS Now webpage. Access the webpage from the Support Centre link. Under Products, select EMIS Web, and click the Recorded Knowledge icon. There is a catalogue of recorded sessions together with the running times, including a Getting Started with EMIS Web and a Consultations Overview.


Primary Care IT Support for COVID-19

All practices will be receiving Primary Care IT support updates direct on a regular basis. For IT related queries relating to Covid-19, please contact

Training for new staff – the Primary Care IT team are still available for Webex training sessions.  You only need access to a PC and telephone.  Please contact to arrange a session.


NHS App e-Learning Module

NHSx have worked closely with the Practice Managers Association (PMA) to develop an interactive course to help raise awareness and increase knowledge of the NHS App for practice staff. This tool is another way to learn about the NHS App, its functions and benefits.

The course is free of charge, users just need to register on the PMA website. Please circulate to your practice staff, promoting the NHS App can support patients to use digital wherever possible during COVID-19.

Click here for access


NHS Webinar – COVID-19 Making the Most of Online Services

NHSx are running a series of short COVID-19 webinars aimed at GP practice staff. Each week may be slightly different depending on the latest updates. Please see details below, and link to share with your colleagues.

This webinar is to help you make the most out of your online services during the COVID-19 pandemic to protect your staff and patients. Each webinar will have a short 10-15 minute presentation on different up-to-date topics that are relevant, followed by an opportunity for you to ask questions.

  • Reducing footfall in the practice
  • Total Triage first model
  • Advice and options for registering patients remotely
  • Case study on GP Practice responding to the COVID challenge

This is based on a first come first served basis. These will be running twice a week for the foreseeable future, and will change slightly according to the latest information.

Please register here:


Data Governance / Data Protection and Coronavirus

Data Protection and Coronavirus: What you need to know

NHS Data Security Advice