COVID-19 – Remote Working

Remote Consultation & Assessment

NHS England and NHS Improvement have published guidance for consulting via video with patients at home, including principles for safely assessing patients using a video consultation here: NHS England Principles of Safe Video Consulting in General Practice

BMJ Covid-19: A remote assessment in primary care

BMJ Covid 19: Remote consultation infographic

AccuRx system

Tips for Remote Paediatric Consulting (YouTube)  

Sending digital MED3 using SystmOne and AccuRx

Telephone Triaging and Consultations Podcast
Dr Osman Bhatti and Dr Phillip Bennett-Richards (YouTube)

Moving to online triage and consultations with Minal Bakhai and Dr Trish Greenhaugh (YouTube)

RCN Remote Consultations Guidance under Covid-19 restrictions

Quick Video Consultation Skills for doctors from eGP Learning (YouTube)

Video consultations: a guide for Practice from University of Oxford

FREE Tips for Telephone Triage and Video Consulting webinar from NB Medical Education

SystmOne and Emis Users Remote Resources

Click here for information on setting up and working remotely with SystmOne and Emis (Ardens)

SystmOne e-learning – TPP have released some training video clips to assist new users of SystmOne – Click here to access their YouTube Playlists

EMIS Web e-learning – There are recorded training videos available via the EMIS Now webpage. Access the webpage from the Support Centre link. Under Products, select EMIS Web, and click the Recorded Knowledge icon. There is a catalogue of recorded sessions together with the running times, including a Getting Started with EMIS Web and a Consultations Overview.

Primary Care IT Support for COVID-19

All practices will be receiving Primary Care IT support updates direct on a regular basis. For IT related queries relating to Covid-19, please email

Training for new staff – the Primary Care IT team are still available for Webex training sessions.  You only need access to a PC and telephone.  Please email to arrange a session.

Microsoft Teams

Microsoft Teams for NHSmail Users



NHS App e-Learning Module

NHSx have worked closely with the Practice Managers Association (PMA) to develop an interactive course to help raise awareness and increase knowledge of the NHS App for practice staff. This tool is another way to learn about the NHS App, its functions and benefits.

The training module is free of charge, users just need to register on the PMA website. Please circulate to your practice staff, promoting the NHS App can support patients to use digital wherever possible during COVID-19.