Dedicated Helpline Number

With effect from the 31st March 2023, the current Staff Support Hub Helpline will no long be available.  

From 1st April staff can continue to access Lifeline (0808 808 2121) telephone support, provided by Lifecraft.

If you are feeling anxious, depressed, or worried, you can still get free and confidential support as before. You can be assured that the highly trained members of Lifecraft staff who take your call are on hand to listen and can guide you to local support services that might be right for you. If you need someone to talk to, you can call the Lifeline number, 0808 808 2121 from 11am to 11 pm, 365 days a year.

Please note that Lifeline is available for those living in Cambridgeshire and Peterborough only. If you are a staff member who works in the region, but lives outside of this area, you should contact the Hub or Samaritans depending on need.


Counselling Support

In order to access counselling services, you now need to email the Staff Support Hub and our trained clinicians will undertake an assessment on how best to meet your needs and will make an appropriate referral.

If your employer already commissions counselling through an Employee Assistance Programme you may be directed to access that offer.

If your employer’s EAP does not offer counselling then you may be referred to the individual counselling services operated by Relate or referred to another counselling service.

All the counselling services we recommend, are confidential and your employers will not be informed of what goes on in counselling.