Bookings and Refunds Policy
This policy explains the terms and conditions that you agree to when booking events through the Cambridgeshire and Peterborough Training Hub website.
1. These terms
1.1 These are the terms and conditions on which we supply services to you.
1.2 Please read these terms carefully before you submit your order to us for an event. These terms tell you who we are, how we will provide services to you, what to do if there is a problem and other important information.
2. Information about us and how to contact us
2.1 We are the Cambridgeshire & Peterborough Training Hub, working with primary care organisations within the Cambridgeshire and Peterborough area, NHS Cambridgeshire and Peterborough ICB and NHSE. We are hosted by Greater Peterborough Network Ltd – a registered company in England and Wales. Our company registration number is 09821044 and our registered office is Allia Future Business Centre, Peterborough United Football Ground, London Road, Peterborough PE2 8AL.
2.2 Participation in events hosted by us is open to individuals working for General Practice in the Cambridgeshire and Peterborough area. Any exceptions to this rule will be determined on a case-by-case basis and may incur a charge.
2.3 You can contact us by emailing our team at candptraininghub@nhs.net.
2.4 If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us on your account.
2.5 When we use the words “writing” or “written” in these terms, this includes emails.
3. Our agreement with you
3.1.1 All bookings should be made by the participant through their account, we do not accept bookings on behalf of participants unless they are new starters, have not commenced work and have not received their nhs.net e-mail address yet.
3.1.2 Please follow the onscreen prompts to book an event. The method we use to confirm acceptance of your order will depend on how you book an event.
3.1.3 If you complete the order and make your payment online, we will confirm acceptance following payment and send you a confirmation email.
3.1.4 If you complete your order online but do not make payment, we will require payment no later than 7 days prior to the start of the event to allow the participant access. If you do not pay, we will cancel your booking. You will receive regular invoice reminders until the invoice is paid.
3.1.5 It is essential that your Training Hub account carries a current permitted e-mail address, which will be used to communicate with you on any matters relating to your booking. It is your responsibility to update changes to your email address or other contact details.
3.2 If we are unable to accept your booking, we will inform you of this in writing and will not charge you for the event booking.
3.3 By booking a place on our courses, you are consenting to your information (name, job title, employer and e-mail address) being shared with our suppliers to allow for pre-course contact and/or provision of certificates and additional information following the course.
3.4 As places for all courses are booked on an individual basis, please do not share any joining links with colleagues who have not booked onto the course via us. We reserve the right to prevent delegates from taking part in a course if they have not pre-booked.
3.5 We may restrict places per organisation to ensure fair representation for all attendees, this will be outlined on the events where this applies.
3.6.1 Participants are expected to attend the event at the scheduled time and location. Late arrival may result in the participant being refused entry, as it may impact their ability to participate fully in the event.
3.6.2 In order to participate fully in our events, we would recommend that they have a functioning microphone and camera available for virtual events. This may be a requirement for some courses and this will be specified on the event details.
3.7 By attending our events, you consent to being photographed, filmed, or recorded.
3.8 If a course is fully booked, we may keep a waiting list for the course. Should a place become available, you will receive an e-mail inviting you to book onto the event. Please do not make any travel or other arrangements unless you receive an email confirming you have a place.
4. Cancelling your order and obtaining a refund
4.1 If you are unable to attend, we request that you inform us as soon as possible so that we can open the space for another person. You can do this via your account up to 7 days before the event.
4.1.1 To obtain a refund (where applicable) for a booking cancelled with more than 7 days’ notice prior to the event, please contact us by email candptraininghub@nhs.net to confirm your cancellation. We will refund you in full for the price you paid for the event booking by the method you used for payment.
4.1.2 If you cancel the booking within 7 days of the event, you would need to e-mail us on candptraininghub@nhs.net and no refund will be issued.
4.1.3 We understand that unforeseen circumstances may arise. If you have exceptional circumstances preventing your attendance, please contact us on candptraininghub@nhs.net to discuss the situation.
4.2 In the event of any cancellation, delegate replacements are welcomed free of charge by informing candptraininghub@nhs.net.
4.3 Delegates who fail to complete all parts of the course will not be eligible for any refund or free transfer.
4.4 Some events are hosted through us, using public money and spaces at our events might be limited. Non-attendance or late cancellations can affect the quality and breadth of the learning and may prevent others from benefiting from the opportunity. Therefore, we rely on your commitment to attend to ensure the success and outcome of our events.
5. Our services
5.1 Please note that the scheduled training may be subject to rescheduling depending on the level of uptake. If we cancel or postpone an event, paying attendees will be eligible for a full refund.
5.1.1 We will not be liable or responsible for any need to cancel an event or failure to perform, or delay in performance of, any of our obligations under the contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).
5.1.2 If an Event Outside Our Control takes place that affects the performance of our obligations under the contract, we will contact you as soon as reasonably possible to notify you.
5.2 Participation in the event is at your own risk. We are not liable for any injuries, losses, or damages that may occur during the event.
5.3 We are committed to making every effort to ensure equality of access and meeting the needs of the target audience. Please let the team know if you have any specific needs not covered in the booking form.
5.4 It is your responsibility to ensure that the terms of your order are complete and accurate.
6. If there is a problem with the service
6.1 If you have any questions or complaints about our services, please contact us by email on candptraininghub@nhs.net or on 01733 666670.
7. Price and payment
7.1 The price of the service (which includes VAT) will be the price indicated on the order pages of our website when you placed your order.
7.2 We accept payment by debit card, credit card bank transfer.
7.3 We will send you an electronic invoice and receipt automatically.
8. How we may use your personal information
8.1 We will only use your personal information as set out in our Privacy Policy.
9. Intellectual property rights
9.1 All intellectual property rights in or arising out of or in connection with the services that we provide will be owned by us or our licensors.
10. Other important terms
10.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
10.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
10.3 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.
10.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
10.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
10.6 These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
11. Changes and updates to these terms and conditions
11.1 These terms and conditions may be updated from time to time and the terms and conditions prevailing at the time of booking will apply. Continued use of the cptraininghub.nhs.net website indicates your agreement to them and any subsequent amendments.
Last reviewed/updated: 15/09/2025