We understand that managing a practice entails an enormous range of responsibilities and interests and we are currently building a bank of resources to support you with training, education programmes, information on new workforce initiatives and funding.

We hope you’ll find something useful below, and if you’re looking for something specific that’s not listed then please get in touch via the ‘Contact Us’ tab or email candptraininghub@nhs.net

The Role of Practice Manager

A Practice Manager is responsible for the smooth running of a medical centre and its team of clinical and non-clinical staff.

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NEW! Mentoring Opportunities for Admin & Clerical Staff

Up to 3 mentoring sessions with an experienced mentor for new Receptionists, Data Clerks, Administrators, Practice Managers and PCN Managers.

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New to Practice Induction Programme

We have a range of training, education, resources and support available to help embed and develop new to practice (NTP) team members, including our comprehensive 2-day Induction Course.

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General Practice Management Ambassador

Lorna Gardiner

In my role as General Practice Management Ambassador I am here to guide and support Practice and PCN Managers and their teams, looking for ways for us to be able to build on recruitment and retention in Primary Care.

Background: I changed career at the age of 39 and started working as a part time receptionist in my local practice. I have now been working in the NHS for twenty years and have been a practice manager for eleven years.  I have managed one practice for the last ten years, but alongside this I have also managed many other practices and provided support and training to practice managers new to primary care.

I hope to be in contact with you all but please do not hesitate to contact me if you have any questions or requests for support – lorna.gardiner@nhs.net


GP Trainer Funding

We are delighted to have new GP Trainer expansion funding available to support GPs to become trainers. We are also offering funding to support Practices in becoming Training Practices.

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General Practice Fellowship

The General Practice Fellowship is an NHS England funded 2-year programme of financial and practical support for practices to help recruit and develop newly qualified GP and Nurses in Primary Care.

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Apprenticeships enable new and existing staff to train on the job, through a work-based training programme that incorporates skills development, technical knowledge and practical experience, while getting paid. They can offer practices a cost-effective way to attract and develop a more diverse, skilled, flexible and motivated workforce.

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Improving Staff Retention

The retention team has worked closely with systems to support them to improve staff experience, retain our NHS people locally and undertake a range of actions to help staff feel valued, through the themes in Our People Promise

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Placements in Primary Care

General Practice is particularly suited to supporting the development of healthcare students due to the wide range of learning opportunities and types of patient contact that take place in this clinical setting. It is also a great setting to support the development of staff and provide opportunities to upskill through many programmes.

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NHS Leadership Academy Apprenticeship Pathways

A comprehensive guide from NHSLA highlighting the different apprenticeships available and planned to launch with NHS Leadership Academy programmes included with them and who to contact for further information.

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NHS Looking After Our People – Retention Programme

Through the Looking After Our People – Retention Programme, the NHS wants to support systems and organisations to value and retain their people. Bringing together national experts and local experience to offer information, tools and practical support for systems and organisations across the NHS to help you deliver the NHS People Promise.

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Becoming a UK Visa Sponsorship Practice

You need a sponsorship licence to employ someone to work for you from outside the UK. Gaining the right to be a UK visa sponsoring practice has many advantages and could form an important part of your general practice workforce planning.

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New Roles in Primary Care

14 new roles are being introduced into Primary Care with funding support from the Additional Roles Reimbursement Scheme (ARRS), introduced in the 2019 GP Contract. CPTH is supporting Cambridgeshire & Peterborough practices to introduce, support, embed and train these new roles.

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Personalised Care

Personalised care represents a new relationship between people, professionals and the system. Working closely with partners, the NHS will roll out personalised care to reach 2.5 million people by 2023/24 and then aim to double that again within a decade.

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Training & Development

Training Courses & Events

You can find all of our training courses and events in the Training & Events calendar. Use the Profession and Keyword filters to search for training by role or topic. If you can't find what you're looking for please get in touch via the 'Contact Us' tab or email us at candptraininghub@nhs.net

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Training you can request for your practice/PCN

Helpful signposting to training offers from reputable external providers that can be arranged directly with the provider and tailored to the needs of your practice/PCN.

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Leadership & Career Development

We are here to help with career development for you and your teams. Click the 'read more' button to find a range of information, training & development and funding opportunities.

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Coaching & Mentoring

Coaching Offer for NHS Staff

East of England Leadership Academy are offering coaching for NHS staff. Coaching is one of the key approaches through which leadership within organisations can be developed, whether as a one-to-one focused and bespoke relationship or within a group context.

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1:1 Coaching for Clinical Directors

If you are a Clinical Director of a PCN and interested in having 1:1 coaching support from a qualified experienced executive coach, East of England Leadership Academy is offering 1:1 coaching support to Primary Care Network (PCN) Clinical Directors (CDs).

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Mentoring Offer for NHS Staff

NHS staff can access mentoring via the East of England Leadership Academy. Mentoring offers support and guidance with the emphasis on the needs of the individual and encourages independence, autonomy and self-development whilst helping to identify opportunities for future development.

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NHSE/I have expanded their free health and wellbeing coaching offer to create #LookingAfterYourTeam, a second initiative offering dedicated coaching support to all those who lead, manage and coordinate teams in Primary Care settings in England.

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HELP Employee Assistance Programme

Available free to Primary Care staff, 24 hours a day, 365 days a year. Trained wellbeing and counselling practitioners offer confidential, independent, and unbiased support for personal or work-based issues, and includes individual counselling sessions where relevant.

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Primary Care Coaching Publicity Materials - #LookingAfterYou and #LookingAfterYourTeam

Primary Care Coaching have a range of LAY and LAYT materials that you can use to raise awareness of these wellbeing initiatives in your practice, including social media assets, a video, PDF case studies and posters, website and email banners.

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Patient Information

Patient Information Resources - Health & Wellbeing Coaches

Health & Wellbeing Coaches: How health coaching can help patients learn new skills, build confidence and reach health and wellbeing goals.

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Patient Information Resources - Care Coordinators

How a Care Coordinator supports patients to be actively involved in managing their health and to make decisions about care needs and treatment.

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