NHS Personalised Care

What is Personalised Care?

Personalised care is one of the five major, practical changes to the NHS that will take place over the next five years, as set out the recently published Long Term Plan. Working closely with partners, the NHS will roll out personalised care to reach 2.5 million people by 2023/24 and then aim to double that again within a decade.

Personalised care represents a new relationship between people, professionals and the system. It happens when we make the most of the expertise, capacity and potential of people, families and communities.


Comprehensive Model of Personalised Care

People access personalised care through six key components or programmes and this model demonstrates how these come together to deliver an all age, whole population approach to personalised care.


Personalised Care Institute

The Institute is a virtual organisation, accountable for setting standards for evidence-based training, underpinned by a robust quality assurance and accreditation framework. Training programmes for existing and new roles identified in primary care networks are being developed and the Institute will also quality assure and accredit programmes of training from third party training providers.

Leadership for Personalised Care

The Leadership Academy, in partnership with the Personalised Care Group in NHS England and Improvement are offering four online Leadership for Personalised Care modules, consisting of a blend of online masterclasses, reading and other resources. These will be supplemented with online action learning sets starting in the new year. The offer is suitable for leaders at all levels in and outside the NHS who have an interest in making a real difference by driving forward with personalised care where they live and work.  The programme is open access and free to attend and they encourage you to bring colleagues from different sectors along with you on the course.

You are free to attend any or all of the sessions but they suggest you attend the first one as this will give you an overview and framework for understanding everything else. Outline of the Programme:

  • Module 1: Introduction to Leadership in Personalised Care – starts 25 November – hold the date!
  • Module 2: Personalised Care in a complex system – starts in January 2021
  • Module 3: Collaborative leadership for Personalised Care – Starts in February 2021
  • Module 4: Personalising leadership for wellbeing, equality and inclusion – starts in March 2021.

To register your interest in any of the modules please email: england.leadership@nhs.net

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