This interactive learning session is part of a series designed to support those working in General Practice to embed the NHS People Promise. It offers practical advice, tools, and real-world examples to help you and your teams foster positive, inclusive workplace cultures.
In this session, we explore the limitations of RAG ratings and two-point comparisons and introduce the principles of Statistical Process Control (SPC). You’ll gain a clear understanding of SPC charts and how this approach supports more informed, evidence-based decision making.
Who should attend?
Anyone working in General Practice who wants to contribute to a positive workplace culture and improve staff experience.
Speakers:
- Karen Hayllar, Senior Analytical Lead (Information Analysis Lead Manager), NHS England
- Jennifer Smith-Dixon, Senior Analytical Manager (Analytical Section Head), NHS England