This is a full-day virtual course.

Disputes between colleagues can have a significant impact on performance and wellbeing, as well as affecting patient experience and safety.

This course is designed to help healthcare professionals understand how and why conflicts arise within and between teams, as well as what they can do to try to resolve issues.

It aims to help you:

  • understand the causes and impact of colleague-to-colleague conflict in a healthcare context
  • appreciate different types of conflict personalities
  • identify how conflict develops
  • learn de-escalation strategies.

Who should attend?

  • Consultants/specialists
  • GPs
  • Hospital doctors
  • Training grade doctors (GPST1-4 and ST1-8)
  • Foundation doctors (FY2 only)
  • Practice managers

Accredited by the Federation of the Royal Colleges of Physicians of the UK for 6 category 1 (external) CPD credits.