This as a full-day virtual course.

Breakdowns in communication, trust and ever-increasing expectations of treatment and care can result in conflict. The impact on all those involved in terms of time and emotion can be enormous.

This course is designed to help healthcare professionals understand how and why conflicts can arise between themselves and patients and their families, as well as what they can do to try and resolve them.

Course content

  • The impact and context of conflict between doctors and patients
  • Causes and warning signs of conflict
  • The pathway of escalation
  • Different perspectives in conflict
  • Improving your personal approach to managing conflict and building resilience
  • The mediation process
  • Preparing for a mediated meeting

Who should attend?

  • Consultants/specialists
  • GPs
  • Hospital doctors
  • Training grade doctors (GPST1-4 and ST1-8)
  • Foundation doctors (FY2 only)
  • Practice managers

Accredited by the Federation of the Royal Colleges of Physicians of the UK for 6 category 1 (external) CPD credits.