Booking & Refunds

What’s in these terms?

These terms tell you the rules for booking events or obtaining a refund for a booked event on our website (our site).

We may make changes to these terms

We amend these terms from time to time. Every time you wish to use our site, please check these terms to ensure you understand the terms that apply at that time.

1. These terms

1.1 These are the terms and conditions on which we supply services to you.
1.2 Please read these terms carefully before you submit your order to us for booking an event. These terms tell you who we are, how we will provide services to you, what to do if there is a problem and other important information.

2. Information about us and how to contact us

2.1 Who we are. We are the Cambridgeshire & Peterborough Training Hub, working with primary care organisations within the Cambridgeshire and Peterborough area, NHS Cambridgeshire and Peterborough CCG and NHS Health Education England. We are hosted by Greater Peterborough Network Ltd – a registered company in England and Wales. Our company registration number is 09821044 and our registered office is at Stephenson Smart Chartered Accountants, 36 Tyndall Court, Commerce Road, Lynch wood, Peterborough, PE2 6LR. Our main trading address is Allia Future Business Centre, Peterborough United Football Ground, London Road, Peterborough PE2 8AL.
2.2 You can contact us by emailing our team at
2.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 When we use the words “writing” or “written” in these terms, this includes emails.

3. Our agreement with you

3.1 Please follow the onscreen prompts to book an event. The method we use to confirm acceptance of your order will depend on how you book an event.
3.1.1 If you complete the order and make your payment online we will confirm acceptance following payment and send you a confirmation email.
3.1.2 If you complete your order online but do not make payment online your order will be reserved for 7 days during which you can make payment. If requested we will send you an invoice and your order will be confirmed once payment has been made.
3.1.3 If you complete your order online but do not make payment online for your order and the event is less than 7 days away we will require payment before the event for booking confirmation and to ensure attendance.
3.2 If we are unable to accept your booking, we will inform you of this in writing and will not charge you for the event booking.
3.3 After you place your event booking, you will receive an email from us acknowledging that we have received it. We will assign a booking number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.4 If you are unable to attend, in the best interest of other Healthcare Professionals education, we request that you inform us as soon as possible to open the space for another person.

4. Cancelling your order and obtaining a refund

4.1 You may cancel the booking for an event and obtain a full refund less any administrative fees with more than 15 days’ notice prior to the event. To do so please contact us by email to confirm your cancellation. If you cancel the booking within 15 days of the event due to start no refund will be issued.
4.2 We will refund you in full for the price you paid less any administrative fees for the event booking by the method you used for payment where you cancel attendance at an event within 15 days prior to the event as required in clause 4.1.
4.3 If you are a non-business entity (i.e. an individual consumer) and you book an event you have a legal right to change your mind within 14 days of placing your order and to receive a refund. These rights arise under the Consumer Contracts Regulations 2013 however the right to cancel does not apply if the event booked takes place within 14 days of you booking.

5. Our Services

5.1 We warrant to you that the services that we provide will be provided using reasonable care and skill.
5.2 It is your responsibility to ensure that the terms of your order are complete and accurate.

6. If there is a problem with the service

6.1 If you have any questions or complaints about our services, please contact us by email on or on 01733 666670.

7. Price and payment

7.1 The price of the service (which includes VAT) will be the price indicated on the order pages of our website when you placed your order.
7.2 We accept payment by debit card, bank transfer.
7.3 We will send you an electronic invoice and receipt automatically.

8. How we may use your personal information

8.1 How we may use your personal information. We will only use your personal information as set out in our Privacy Policy

9. Intellectual Property Rights

9.1 All intellectual property rights in or arising out of or in connection with the services that we provide will be owned by us or our licensors.

10. Other important terms

10.1 We will not be liable or responsible for any need to cancel an event or failure to perform, or delay in performance of, any of our obligations under the contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).
10.2 If an Event Outside Our Control takes place that affects the performance of our obligations under the contract we will contact you as soon as reasonably possible to notify you.
10.3 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
10.4 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
10.5 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms.
10.6 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
10.7 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
10.8 These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.


Last reviewed/updated: 05/11/2018