Overview of the role

Care coordinators provide extra time, capacity, and expertise to support patients in preparing for or in following up clinical conversations they have with primary care professionals. They will work closely with the GPs and other primary care professionals within the PCN to identify and manage a caseload of identified patients, making sure that appropriate support is made available to them and their carers, and ensuring that their changing needs are addressed. They focus delivery of the Comprehensive Model for Personalised Care to reflect local priorities, health inequalities or population health management risk stratification.

Example tasks that role is trained to deliver:

  • Can take on the administrative support of caseloads of patients working with the wider team to identify patients that require additional support.
  • Can offer support with personalised care requirements and work with social prescribing link workers and/or health and wellbeing coach.



From April 2020, this role will be reimbursed at 100% on the Additional Roles Reimbursment Scheme for PCNs.



The Personalised Care Institute will set out what training is available and expected for Care coordinators. Further information will be provided when published.


Further Information:

Click the link to find out more about the role, including job descriptions, case studies and more: Care Coordinator