Responsible for the smooth running of a medical centre that could have a team made up of GPs, nurses, health care assistants, administrators, receptionists, pharmacists, other allied healthcare professionals & other managers.

You duties could include:

  • business planning
  • handling financial systems for the practice, including payroll
  • selecting, training and supervising non-clinical staff
  • developing and supervising appointment systems that work well for patients and clinicians
  • ensuring accurate records are kept, and liaising with local health organisations such as clinical commissioning groups
  • developing strategies for the practice on issues such as computer systems and security, expanding or changing services, and long-term services
  • personnel administration
  • payroll
  • finance
  • strategic planning
  • IT skills

You can become a Practice Manager from a¬†range of different¬†backgrounds. You don’t necessarily need to be a qualified healthcare professional.

Qualifications and experience required will vary, but employers may look for a management qualification and experience of working in the NHS/general practice can be an advantage. Most often you would be an accomplished manager with experience of leading and managing a team.

Skills and attributes required by employers often include;

  • Leadership and motivational skills
  • The ability to manage a changing environment
  • Good communication skills
  • Organisational skills
  • Confidence with information technology

Many people with previous managerial experience may apply for a practice management role. Jobs are often advertised on NHS Jobs, in local newspapers or via agencies such as First Practice Management. It may also possible to progress to practice manager level at your current place of work as part of your companies succession planning.

Megan Quinlan

Practice Manager
Nuffield Road Medical Centre

I applied for a job as a medical receptionist from an advert in the newspaper when I was 17yrs old. Shortly after we started the practice changed their clinical system to SystmOne and being competent with computers I was named as a super user. I worked in reception for 4 years gradually taking on more responsibility and completing two NVQs with the support of my employers and colleagues.

After 5 years I was given a promotion to become a practice management trainee and was supported in completing a level 7 diploma in healthcare management. During this time my knowledge of the wider healthcare system and complex workings of practice finances grew. My practice manager and other colleagues were very supportive of me learning more and further developing my role. In October 2015 I was offered the position of Practice Manager. I have now been a practice manager for 3 years and worked at the same GP practice for 10 years, no two days have ever been the same and every day I learn something new.


With further training and experience you may the find opportunity to work in other health care organisations or services such as secondary care or your local commissioning group (CCG).