Safe, reliable processes I (Reliable Design I)
Safe, reliable processes (reliable design) focusses on how we design reliable processes that lead to consistently good and safe care delivery.  This module will introduce the key concepts and principles behind reliable design and consider their relevance in and application to primary care, using examples taken from clinical practice.  It will also explore the importance of understanding the reasons behind adverse events in order that harm can be prevented.  A step-by-step framework for putting these principles into practice will be introduced so that delegates can take away some practical actions to apply in their own context.

Learning outcomes
By the end of the webinar, participants will be able to:

  • describe factors affecting safety and reliability in primary care
  • utilise a robust framework that enables teams to build reliability into their processes
  • apply the learning gained to set out practical next steps to ensure processes are safe and reliable

Safe, reliable processes II (Reliable Design II)
This module will enable you to improve the safety and effectiveness of your primary care processes to 95% by using the SAFE approach. This involves the identifying any errors (actual or potential), determining the nature of any contributing failures, prioritising starting points, and determining actions that could be taken to reduce the likelihood of errors occurring or causing harm.  Participants should have attended session I.

Learning outcomes
By the end of the webinar, participants will be able to:

  • To understand how reliable processes link to safe outcomes
  • To be able to complete a SAFE assessment of a standardised process

Safe, reliable processes III (Reliable Design III)
Creating a sound culture within an organisation is essential to building a strong foundation for any improvement work, particularly if the improvement is to be safe, reliable, and sustained. This webinar will cover key elements for building an open and fair learning culture, introducing Human Factors and how to apply these in practice, covering areas such as local leadership, learning environment, teamwork and safety culture.  It is helpful to have attended sessions I and II first, although not essential.

Learning outcomes
By the end of the webinar, participants will be able to:

  • Develop an understanding and awareness of human factors affecting safety and learning cultures in Primary Care.
  • Gain knowledge of how to influence these factors to improve the learning culture of an organisation.
  • Leave the session knowing what practical next steps can be taken to apply the learning gained.

These webinars are for GPs, Practice Managers, Practice Nurses, Clinical Pharmacists, anyone in lead roles in NHS general practice and Primary Care Networks.

The sessions are delivered by experienced Primary Care Transformation Team faculty members, comprising practice-based clinicians and non-clinicians and improvement experts who have worked extensively with general practice and wider primary care.

Registration for each session will close two working days before the webinar or earlier if oversubscribed.