This event is popular and places cost £60 per person, funded by the Training Hub, so please only book if you are sure you can attend. If you do book and later find you are unable to attend for any reason, please let us know so that we can reallocate your place to our waiting list.

What is a conflict:

  • What causes conflict; conflict categories
  • Conflict management styles; the impact of unresolved conflict
  • Advantages of conflict

Techniques for preventing conflict:

  • The Filter Test
  • Finding common ground and silver linings.

Preparing to manage a conflict:

  • 6 step preparation model
  • Balancing emotional intelligence + logical thinking

Steps to resolution:

  • A framework for working together to resolve a conflict
  • Applying the framework (skills practice)

Tips & Tools:

  • Diffusing tension
  • Positive communication