Good customer care is becoming increasingly important in modern day General Practice. With the introduction of Active Signposting, excellent communication skills need to be a fundamental foundation skill of all non-clinical staff within Primary Care. This course will cover many issues in relation to customer service and communications in a fun and interactive way, using actor telephone recordings and real-life scenarios from GP practice. The delegates will learn about communication skills, behaviour patterns and how to establish a patient centred service within their practice.
This course supports the communication skills needed for Bronze Level Active Signposting in General Practice. Delegates will have access to relevant and up to date documents, videos and links on the CMT Clarimed Training website following completion of this course.