Complaints are a leading cause of distress and are often avoidable. With good self- awareness and tried and tested language skills, we teach ways to avoid our interactions leading to complaints and how to manage them if they do arise.
Only those who register will receive a joining link to ZOOM and this will be emailed to you for final registration before the event.
This event is organised by the Northern AiT group antonia.ford@rcgp.org.uk
Please note: This event is FREE to members