This web workshop is for NHS staff who are Practice or Admin Managers in Primary care who want to improve their operational delivery. During the workshop, delegates will learn at how to identify barriers in their job, improve the current practices, processes and tasks and how to overcome challenges.

By the end of the workshop delegates will be able to:

  • Understand their role in the practice and be armed with the knowledge and tools to improve Operational Delivery
  • Identify and review the daily and weekly operational tasks, and how to enhance them to work better for the practice

Guidance notes and will be provided to support this workshop and certificates of attendance are awarded after the workshop.


  • The role of the Practice Manager
  • Identify and discuss current work patterns / duties / policies and processes, including QoF, ES, Contract targets
  • Identify risks, obstacles and barriers to doing job role


Review of the current processes and how to improve the operational delivery for the following daily tasks:

  • Test results
  • Document processing
    • Document processing
    • Logging information (System One to CSV file)
  • Tasks
  • Prescriptions
  • Reg links
  • Summary care records
  • Appointments
  • Clinics

Overview of the important elements of operational delivery on a weekly basis:

  • QOF
  • Enhanced service delivery
    • Health checks
    • LD health checks
    • Child immunisations
    • Alerts


Tracy Dell

Associate Manager for the CCG, GP Alliance and LMC 

Tracy has been employed as a Practice Business Manager since 2003. She has over twenty years of healthcare management experience in general practice, primary care, secondary care and the voluntary sector.

Tracy works as an associate manager for the CCG, GP Alliance and LMC leading on GPFV, practice management development and the Releasing Time for Care programme. She provides independent management consultancy services and training.

Her main areas of interest are; collaborative working, practice management development, optimising the use of IT systems, improving efficiencies and streamlining work processes.

Tracy is also a trustee for the Calderdale Carers Project and an advocate for the support and care of our military veterans

Please note that your name and email address will be passed to the supplier, so that they can send you joining instructions and any feedback surveys.