This web workshop is for NHS staff who are Practice or Admin Managers in Primary care who want to improve their operational delivery. During the workshop, delegates will understand how to monitor and log performance and how to overcome challenges.

By the end of the workshop delegates will be able to:

  • Monitor and improve performance
  • Manage the Manager

Guidance notes and will be provided to support this workshop and certificates of attendance are awarded after the workshop.

Monitoring Performance

  • Making it part of your daily work – things to check
  • Logging performance
  • Carrying out audits on S1

Improving Performance

  • How to hold staff accountable
  • Discussing issues at clinical / practice meetings – how best to facilitate /using evidence
  • How to conjure up solutions for improvement and implementing change
  • Drawing up or revising policies and protocols as required
  • How to deal with a red flag issue



Tracy Dell

Associate Manager for the CCG, GP Alliance and LMC 

Tracy has been employed as a Practice Business Manager since 2003. She has over twenty years of healthcare management experience in general practice, primary care, secondary care and the voluntary sector.

Tracy works as an associate manager for the CCG, GP Alliance and LMC leading on GPFV, practice management development and the Releasing Time for Care programme. She provides independent management consultancy services and training.

Her main areas of interest are; collaborative working, practice management development, optimising the use of IT systems, improving efficiencies and streamlining work processes.

Tracy is also a trustee for the Calderdale Carers Project and an advocate for the support and care of our military veterans

Please note that your name and email address will be passed to the supplier, so that they can send you joining instructions and any feedback surveys.