These sessions are each of up to 90 minutes online, focusing on specific improvement topics and approaches. They are designed to enable those working at practice and PCN level to explore specific topics.
Demand and Capacity Modular Series
The Demand and Capacity modular series has been designed to help gain a deeper and practical understanding of what demand and capacity are and the consequent issues that occur. We will then consider how we can use this information to better manage the services we are providing and also how it can aid us in designing more robust needs-based services at a practice and Primary Care Network level. There are four webinars in the series.
This webinar is for PCNs and practices staff.
For more about the Access Improvement programme delivered by the Time for Care team please visit our website https://www.england.nhs.uk/gp/gpfv/redesign/gpdp/capability/
Booking selection
Webinar I
Introduces Demand, Capacity and Variation including the theory behind them and we consider why this is important and its practical application in primary care settings. Learning about demand and capacity is one of the ways we can gain knowledge about what is happening in our system, and specifically about how well patients are accessing the care or support they need.
Webinar II
Building on Session I, this session considers the application of theory using real Demand and Capacity data. Participants have the opportunity to collect data in the time between sessions I and II and share it in advance with the facilitators so that it can be explored further as a group. This would be an interactive discussion to understand data and generate ideas. [you need to attend Webinar I first].
Webinar III
This is an opportunity to explore in more details the issue of failure demand which was first introduced as a concept in Webinar I. A contentious term, failure demand is not the failure of individuals, but rather failures within our systems and processes which lead to duplication. This duplication ties up capacity and results in poor experience for the patient. In this webinar we look at practice examples, how to find and reduce them. Before attending Webinar IV, it is required that participants have attended Webinar I to understand the theory of Demand, Capacity and Variation. It is recommended that Webinar II is also attended to build an understanding of how to collect and review data at practice level.
Webinar IV
An opportunity to look at Demand and Capacity from a systems perspective. We will consider the definitions of ‘need’ within the primary care setting and what it means in relation to ‘demand’. We will then consider how we can use this information to look at need-based design of services. Before attending Webinar III, it is required that participants have attended Webinar I to understand the theory of Demand, Capacity and Variation. It is recommended that Webinar II is also attended to build an understanding of how to collect and review data at practice level.
This event is from an external source. All details were correct at time of adding this to the website.