The Demand and Capacity modular series has been designed to help gain a deeper and practical understanding of what demand and capacity are and the consequent issues that occur. We will then consider how we can use this information to better manage the services we are providing and also how it can aid us in designing more robust needs-based services at a practice and Primary Care Network level. There are three separate modules in the series.
Session I – introduces Demand, Capacity and Variation including the theory behind them and we consider why this is important and its practical application in primary care settings. Learning about demand and capacity is one of the ways we can gain knowledge about what is happening in our system, and specifically about how well patients are accessing the care or support they need.