This four-part online evening course is presented by the Beds & Herts Faculty and is open to GP Trainees working towards their unscheduled care competencies and GPs wanting to start or return to out of hours work. Each session will last two-hours, providing an overview of key knowledge and skills required to undertake out of hours work.

You will identify the differences between out of hours work and daytime general practice, including, remote assessment, strategies to mitigate isolated decision-making, lack of continuity of care and limited access to the electronic medical record.

In the third of the four sessions, we will focus on laboratory results, palliative care and telephone triage.

Learning Objectives:

•    Develop communication techniques to deal with calls for abnormal laboratory results in the out of hours setting
•    Improve your skills to decide whether escalation is required within the out of hours setting
•    Discuss common laboratory anomalies such as low-sodium, high potassium, abnormal sugars, elevated d-dimer
•    Understand the role of the out of hours GP when palliative patients deteriorate in the out of hours setting.
•    Recognise palliative emergencies presenting in the out of hours setting
•    How to escalate care and advice
•    Learn when “just in case medication” should be prescribed
•    How to perform a consultation on the telephone or video
•    Improving telephone skills including building rapport, empathy, and signposting
•    Identifying risks in use of the telephone out of hours
•    How to mitigate risk when reaching a decision on management over the phone
•    Implementing safety netting and safe onward referral

Webinar Speaker:

Dr Adrian Richardson, Hertfordshire GP’s working in the Out of Hours and Urgent Care

Pricing per session:

  • AiT rate- £50.00
  • RCGP Member rate – £65.00
  • Non Member rate- £90.00