This two-part online course is aimed at GP Trainees and GPs new to out of hours, working towards their urgent and unscheduled care competencies and GPs wanting to start or return to out of hours work. Each session will last just over four hours providing an overview of key knowledge and skills required to undertake out of hours work. Delegates must sign up to both sessions separately (Saturday 23 November 2024, 09:00 – 13:25 and Saturday 30 November 2024, 09:00 – 13:25) to complete the course, however each part can be undertaken as a stand-alone session. This course is very interactive and delegates are encouraged to keep their cameras on and ask questions throughout.

This course will explore some of the differences between out of hours work and daytime general practice, including remote assessment, decision-making, lack of continuity of care and limited access to the electronic medical record.

In part two, we will focus on:

  1. laboratory results
  2. palliative care and telephone triage
  3. sepsis
  4. mental health and challenging situations

Learning Objectives:

  1. an approach to dealing with abnormal laboratory results presenting in the out of hours setting
  2. review some common laboratory anomalies eg low-sodium, high potassium, abnormal sugars, elevated d-dimer
  3. understand the role of the out of hours GP when palliative patients deteriorate in the out of hours setting.
  4. recognize palliative emergencies presenting in the out of hours setting
  5. how and when to prescribe ‘just in case medication” in OOH’s
  6. how to perform a consultation on the telephone or video
  7. improving telephone skills including building rapport, empathy, and signposting
  8. understand risks and limitations of the telephone in out of hours
  9. how to mitigate risk when reaching a decision on management over the phone
  10. assessing mental health in out of hours
  11. what does and does not require out of hours assessment
  12. when and how to escalate care
  13. an approach to
    1. frequent callers
    2. drug addiction
    3. failed disposition and negotiating a management plan
    4. clinical complexity
    5. memory problems and the poor historian

Pricing:

AiT:                         £90.00

RCGP Members:   £120.00

Non Members:       £180.00

Part 1 of the Effective out of hours training course will take place on Saturday 23 November 2024, 09:00 – 13:25. The session will cover emergency work, safeguarding, complaints and personal safety, sepsis/COVID-19, ethical dilemma and organisational aspects. To register for part 1, please click here.