Digital Support

Digital transformation is a high-profile area within the NHS currently, with more and more practices looking to integrate and utilise digital technologies where possible. Digitalisations allow practices to improve workflow, enables better patient access to care, streamlines processes, and allows targeted intervention to support health inequalities and population health management.

This is an integral part of the NHS Long Term Plan and is becoming more and more relevant with the advent of Integrated Neighbourhoods promoting synergistic working between organisations. C&P Training Hub will provide practices with the means to significantly improve their digital competencies across a wide variety of areas, providing a foundation from which staff can improve and grow their digital abilities in confidence.

NHS England is driving for general practice and primary care to move from analogue methods to a digital format, as laid out in the NHS Long Term Plan. Pushing digital transformation will allow the NHS to:

• ensure rapid access for those in generally good health
• free up physical access for those with the most complex needs
• help ensure the NHS’s financial sustainability for future generations

Digital transformation also allows patients greater control over their health and wellbeing, including through self-referral pathways, access to their own records, and better access into health pathways through use of the NHS app.

To find out more about NHS England’s plans on moving to digital, please see the following links:

• https://www.england.nhs.uk/digitaltechnology/
• https://www.gov.uk/government/publications/10-year-health-plan-for-england-fit-for-the-future/fit-for-the-future-10-year-health-plan-for-england-executive-summary
• https://digital-transformation.hee.nhs.uk/

SystmOne

Cambridgeshire and Peterborough Training Hub is offering digital training to practices and PCN’s within primary care to support them with engaging with digital transformations and moving towards more data-driven approaches.

Digital training will range from introductory sessions covering core skills, through to advanced learning workshops, guides videos and training materials which can be found below, covering a variety of topics on getting started in reporting or improving your skills.

SystmOne Training:

To support the improvement of fundamental skills in using SystmOne in practice staff, for both new users and experienced staff, there are sessions for help with getting started on SystmOne.

New users can sign up to the next training hub session for help with getting started on SystmOne, and our induction programme is also designed to support new starters in finding their feet.

New SystmOne Starters: Find & book here for Admin and Clinical sessions

Induction programme: Find & book here

For more experienced users, the TPP Learning Academy provides a fantastic platform for learning and development on all SystmOne functions, including detailed video guides and breakdowns. Follow this link to learn more about TPP learning academy and how to sign up.

Clinical Reporting:

C&P Training Hub has commissioned a training programme designed to improve clinical reporting within general practices. This programme aims to:

• Enable practices to utilise data-driven approaches
• Build system-wide reporting capabilities
• Support population health management and health inequalities
• Support Practices in identifying and accessing income streams such as QOF, IIF, LES and DES.
• Improve practice efficiency and streamline workflows
• Enhance consistency and reliability of data gathering

This training is offered for Beginners and Intermediate skill levels – Find dates and book here

If you missed the live SystmOne clinical reporting for Beginners’ session, you can view the session here: SystmOne Clinical Reporting Training Session – Beginners – Training Hub

Please use the form below to let us know what additional or specific SystemOne training you need in practice or what you would be interested in seeing in future sessions.

Ardens

Ardens provides clinical templates, tools and digital resources for GP practices and PCNs as a digital enabler and as decision-support and workflow tools.

Ardens template are used (with EMIS and/or SystmOne) to:

• Standardise long‑term condition reviews
• Improve consistency in QOF, IIF, and local incentive delivery
• Support care planning, frailty, safeguarding, and cancer pathways

Ardens can also be used to support population health and quality improvement to:

• Improve coding quality
• Identify care gaps
• Support population health management
• Enable more reliable reporting at practice, PCN, and system level

For Arden training and resources, please click here: Click here

Digital Training

C&P Training Hub is committed to supporting practices with integrating new digital tools and systems where possible.

AI

AI is an increasingly prevalent topic for general practice, with the sector likely to be one of the areas of the NHS affected by the tool. NHS England has a number of helpful resources for helping practices implement AI technologies safely and effectively within their work.

If you’re looking to discuss and link in with others looking to explore AI similarly to you, as well as keep up to date with new developments and breakthroughs in the area, join the Future NHS AI Virtual Hub. The Virtual Hub has regular meetings with guest speakers from the AI ambassador network, as well as a discussion forum available to share your experiences, ideas, and concerns.

Data protection and Information Governance

Information Governance is a hot topic within general practice currently, due to the increasing presence of multi-agency working and the implementation of Integrated Neighbourhoods. As such, practices need to have a clear understanding of how to safely share information and practice good Data Protection whilst maintaining these obligations.

NHS England provides clear guidance on Information Governance and Data protection, along with policies and procedures to help practices adhere to regulations.

Additionally, practices need to be aware of how to complete a DPIA (Data Protection Impact Assessment) when starting any process or integration which may result in a high risk to patients rights and freedoms under GDPR rules. Scenarios for this include:

• Processing patient data at scale (i.e. Population Health Management Dashboards, PCN-wide reporting).
• Introducing a new clinical system, tool, or app.
• Sharing data outside the practice in a new way.

NHS England provide a standardised suite of templates relating to information governance, including a DPIA, here:
https://transform.england.nhs.uk/information-governance/guidance/universal-ig-templates-faqs/

If you have any other particular areas that you’d like us to cover or are looking for training in a specific digital area, please complete the enquiry form below. We are always looking for ways to mould digital training to suit practice needs, and expand our course to incorporate new ideas where we can.