Digital transformation is touching every aspect of healthcare delivery, and the COVID-19 pandemic has only served to accelerate this. With these rapidly moving changes come new challenges and opportunities.


This series of webinars addresses the emerging issues that can present new or increased risk, to better prepare you for the way technology is affecting your practice. By bringing together in-house expertise, academic research and best practice guidance, we will support you to:

  • Reduce your risk
  • Protect your reputation
  • Improve patient outcomes

Module 2: How to tackle tricky patient scenarios when teleconsulting

    • Remote consulting can aggravate already challenging situations. Understanding the limits of teleconsulting and communicating effectively is essential in avoiding pitfalls.
    • Building on module 1, this session covers how to break bad news, manage expectations and disappoint safely all of which can be more challenging when undertaken remotely.