Digital transformation is touching every aspect of healthcare delivery, and the COVID-19 pandemic has only served to accelerate this. With these rapidly moving changes come new challenges and opportunities.


This series of webinars addresses the emerging issues that can present new or increased risk, to better prepare you for the way technology is affecting your practice. By bringing together in-house expertise, academic research and best practice guidance, we will support you to:

  • Reduce your risk
  • Protect your reputation
  • Improve patient outcomes

Module 1: Essentials of teleconsulting communication

COVID-19 has accelerated the adoption of teleconsulting. This introductory module investigates the practicalities and complexities of communication in teleconsulting, gathering evidence and collated best practice from across the globe. You’ll get an introduction to the C.L.E.A.R.© communication model and learn how to avoid routine pitfalls by establishing consent, managing expectations, and exemplary record-keeping.