How to reduce drama at the front desk

Irate patients? Rudeness, impatience, threats or disrespect? If the day-to-day moments of your working life feel like they could be scenes in an episode of EastEnders, you’re welcome to join this second drop-in. You’ll be introduced to the Drama Triangle – an effective tool you can use to cut through the dramatics and recover your calm. You’ll learn tips you can apply immediately when faced with demanding patients and stressed-out colleagues.