Having a good website is a core part of the online journey for patients and central to modern general practice. Done well, it can help reduce telephone demand and avoidable appointments and ensure patients find the support they need quickly and easily. So how good is your own website at the moment?

In this session we will explore what really makes an effective website. We will look at the main reasons patients access websites, how to ensure you make it easy for them to find what they need and share tips for using your website as part of an overall access solution.

Please NOTE: this webinar does not cover technical or supplier issues relating to website development although we will provide links to other sources of information.

Learning Objectives:

By the end of the webinar, participants will be able to:

  • Know what patients primarily look for on a website and how improving those elements can contribute to work on access overall
  • Be able to review their own website to assess how well it currently meets criteria and what to tackle first
  • Formulate an approach to make or get help with making appropriate initial improvements.

The sessions are provided for those in General Practice and Primary Care Networks.

The sessions are delivered by experienced Primary Care Transformation Team faculty members, comprising practice-based clinicians and non-clinicians and improvement experts who have worked extensively with general practice and wider primary care.

Registration for each session will close two working days before the webinar or earlier if oversubscribed.

Please ensure that you complete this form accurately (correct ODS codes, ICS names and relevant details), you will NOT receive the joining link.

Enquiries: england.capabilitypct@nhs.net