Welcome to this exciting programme that is being delivered across primary care in Cambridgeshire and Peterborough. The programme is designed to aid practice managers and other staff in managerial/supervisory positions who are interested in improving skills and techniques to manage difficult conversations.

Part 1 – 10:00-12:00 – Giving and receiving feedback to improve managing difficult conversations

This workshop will aim to explore how the delegate prepares and provides feedback to colleagues and staff as well as explore how they respond to feedback.

  • Delegates will self-assess their process for giving feedback to staff and how important the preparation/delivery for this is pivotal, especially when the feedback is not always favourable.
  • Delegates will self-assess how they respond and react to feedback. The delegates will explore techniques to improve how they act on this feedback.
  • Delegates will use these feedback improvement techniques to understand how these can be used to manage difficult conversations.

Part 2 – 14:00-16:00 – Improvement techniques to managing difficult conversations

This workshop will follow on from using feedback as well as other techniques and apply these to real scenarios and challenges. This workshop will include some peer learning and discussion.

  • Delegates will learn about communication styles, touch on assertiveness skills and then develop communication strategies to managing difficult conversations.
  • Delegates will discuss real life scenarios and explore ways to adapt their style accordingly (through peer learning).

The programme will be facilitated through MS Teams and will be developed and delivered by Ararna Limited. The two trainers Harry Banga and Sukie Banga have over 20 years of experience of working with primary care. Please visit their website www.ararna.co.uk for further information.

Please note that your name and email address will be passed to the supplier, so that they can send you joining instructions and any feedback surveys.