This 2 hour training session is aimed at receptionists who wish to have an overview of  mental health awareness, including some of the common diagnosis and symptoms that service users may present with.

In addition, the training will touch upon communication, conflict resolution, de-escalation when  dealing with difficult callers and conversations.

This session will be delivered by Grace Hernandez,  Suicide Mitigation & Clinical Risk Co-ordinator in the Learning and Development team at CPFT.