NHS England and NHS improvement would like to invite new health and wellbeing coaches to an introductory online session to introduce new health and wellbeing coaches to each other and to colleagues working in supported self-management at national and regional levels.

The NHS Long Term Plan (LTP) sets out that personalised care will be business as usual across health and care services, reaching 2.5 million people by 2023/24. Personalised care means people have choice and control over the way their care is delivered, based on ‘what matters’ to them and their individual strengths, needs and preferences. As such personalised care is everyone’s business in Primary Care Networks (PCNs), providing more options, better support and joined up care at the right time. It is part of the cultural change at the heart of PCNs, providing a positive shift in power and decision making that enables people to feel informed, have a voice, be heard and be connected to each other and their communities. People must be at the centre of a more sustainable health system with services shaped around their needs and preferences.

The Comprehensive Model of Personalised Care identifies six evidence-based and interlinked components, including shared decision making, personalised care and support planning, supported self-management, social prescribing and community-based support which are already used by professionals in primary care.

The Network Contract DES Specification 2020/21 provides reimbursement for three personalised care roles based in PCNs: social prescribing link workers, health and wellbeing coaches and care coordinators. Supporting information on these three roles can be found in the Network Contract DES Guidance 2020/21.

The introduction of health and wellbeing coaches and care coordinators from 01 April 2020 is in addition to the existing social prescribing link worker role which has been in place since July 2019. Working together through a single point of access, these three roles reduce and support the workload of GPs and other staff by supporting people to take more control of their health and wellbeing and addressing wider detriments of health such as poor housing, debt, stress and loneliness. Their contribution enriches the skill mix of primary care teams. As a result, people have improved lives, benefit from timely access to health services, and are supported to develop skills and confidence to manage their own health and wellbeing.

These roles are intended to become an integral part of the core general practice throughout England, embedding personalised care within PCNs and supporting all professionals to take a personalised care approach.

The introductory session will take place on 30th September, 10:00-12:00.

This is invitation is only for new health and wellbeing coaches, please feel free to let us know if you know of any other new health and wellbeing coaches who would be interested in joining us.

You will be sent a Microsoft Teams invitation. If you have any questions regarding the webinar please contact england.patientactivation@nhs.net