You are invited to join a NHSE Webinar to hear about a 26-week intensive programme of support.
The support programme will cover the following 5 areas of improvement
1. Demand and Capacity
2. Improve telephony journey
3. Improve contact journeys
4. Enhance triage and care navigation
5. Better manage practice workload
Please click on the link below to register for one of the 8 webinars to hear more about the programme:
The dates of the webinars are:
Thursday 11th May 4:00pm
Friday12th May 12:00pm
Tuesday 16th May 4:00pm
Wednesday 17th May 12:00pm
(Please be advised Practices will need to have cloud-based telephony, providing them with data on their call volumes, abandoned call numbers, call waiting times, and to be using an online consultation system to meet the criteria to be part of the 26-week intensive support programme).