This programme is made up of 15 web workshops designed to help aspiring and new Practice Managers cover all the key areas that need to be addressed when working within a busy and successful practice. We focus on the issues that regularly arise in practice. Group work is provided on all aspects of the programme so that participants develop their understanding of the topics by interacting with colleagues from other practices.
Sessions:
- Introduction to Practice Management
- Navigating Practice Partnerships & Safety Standards in Primary Care
- The Future of Primary Care
- Managing Practice Finances
- HR & Employment Law
- Succession Planning & Workforce Retention
- Quality and Outcomes Framework (QOF)
- CQC
- Correspondence Management & Workflow Optimisation
- Customer & Conflict Management
- Care Navigation – Active Signposting
- Digital Transformation: eservices
- Demand for Access
- Personal Development
- Leadership and Change Management