Former Receptionist turned Practice Manager, Dawn Lyons, will be covering the following:
- Communication
- Telephone techniques
- How to deal with the patient that says ‘if I die’
- What to say and do in an emergency
If you have had a situation you would like advice on, please do e-mail candptraininghub@nhs.net and we will try and cover this in one of the sessions.
This webinar is the first in a 3 part series of “Practical Tips … “