What do you do when you don’t know what to do?

The main aim of this half day is to explore the impact of uncertainty on us as individual practitioners and in teams – examining theoretical, emotional and practical issues. We then present and explore a framework for analysing situations and consciously mapping a way forward – “What to do when you don’t know what to do”.

This workshop was designed by Avril Danczak, author of the 2016 RCGP book “Mapping Uncertainty in Medicine”. Our trainers are all experienced GPs who have been trained by her.

Aimed at

This course is open to any registered clinician and would be ideal to use as part of an induction or new to practice toolkit.

Anticipated outcomes include

  • Enhanced recognition of clinical situations where uncertainty affects practice
  • Enhanced ability to analyse situations
  • Greater ability to bear down on uncomfortable emotions
  • Reduction in dysfunctional practitioner and team responses to uncertain situations
  • Enhanced ability to work out what to do, when you don’t know what to do

Activities include

  • Introductions and aims
  • Definition and impact of uncertainty
  • Exercise – Identifying Uncertain Situations
  • Presentation and discussion of a 4 quadrant framework for analysing uncertainty i.e. solo practitioner vs team; diagnosis vs management
  • Working through dysfunctional and more functions ways out, for each quadrant, using
    o Reflection on experience
    o Facilitated discussion
    o Case examples
    o Identifying home points
  • Handling bad feelings
  • Rounding off – a SMART action plan for all attendees
  • How to continue to develop skills, after the seminar