We are excited to launch a new series of personal development workshops designed for everyone working in primary care — whether you’re in a clinical or non-clinical role, looking to learn new skills or refresh and revive some old ones these sessions will support your personal growth and everyday practice.

These workshops are practical, engaging and focused on helping you build skills, confidence and resilience needed to succeed in today’s fast‑paced primary care environment.

The Art of Meaningful Conversations, Making the Uncomfortable Comfortable

Workshop Objectives

This workshop will:

  • Understand Compassion and how this impacts on staff wellbeing & in turn better patient care
  • Define difficult conversations – colleagues and service users
  • Explore ‘Why calling out challenging behaviour’ can be difficult
  • Provide a safe space to discuss and breakdown difficult conversations whilst protecting ourselves
  • Understand our role as professionals and frontliners when dealing with a difficult service user
  • Support the wellbeing of our staff and patients with compassionate, clear and authentic conversations
  • Explore techniques to deal more effectively with uncomfortable emotions and taboos regarding difficult conversations
  • Understand various conflict styles and reflect on our own one
  • Tackle the feedback enigma – from various stakeholders like service users and colleagues.

Learning Outcomes

Participants will:

  1. Understand the elements of Compassion and how it embeds into the wider NHS context
  2. Explore what makes a difficult conversation difficult
  3. Understand types of difficult conversations
  4. Explore various models of feedback and explore the art of receiving feedback
  5. Explore and understand the steps in conflict management
  6. Explore and understand why conversations may breakdown and how to rescue them
  7. Discover our own conflict mode (TKI)
  8. Practice managing our own emotions during difficult conversations
  9. Increase confidence with having difficult conversations with patients and colleagues
  10. Have a practical step by step guide to manage a difficult conversation
  11. Have a toolkit with opening lines for a difficult conversation

Please bring your own lunch!

If you are interested in other workshops in the series, please see the following links:

Weds 03 Jun (09:30-15:30) : Developing Coaching and Mentoring Skills
Tues 09 Jun (09:30-12:30) : Increasing your Personal Impact at Work
Tues 09 Jun (13:30-16:30) : Maintaining Personal Wellbeing and Resilience
Tues 23 Jun (09:30-15:30) : Handling Difficult Conversations
Thur 09 Jul (13:30-16:30) : Managing Competing Priorities and Demands at Work