Date & Time Title & Link Key Content Intended Audience
15 November 2022
09:30 – 11:00		 Pathway Mapping
  • What needs to be included in a pathway map ​
  • How to develop a pathway map ​
  • How to use pathway maps to inform service improvement
  • Commissioning
  • Frontline clinicians (NHS Trusts, Independent sector, VCSO, Local Authority, Primary Care)
  • Data Management teams
06 December 2022
09:30 – 11:00		 Patient Flow The approach for improving patient flow can be summarised as:​

  • Setting local standards for how patient flow is overseen and managed​
  • Agreeing a standardised coding system for reporting on delays ​
  • Generating and using data to establish whether the local standards and the treatment goals for patients are being met ​
  • Describing and exploring the reasons for divergence between the plan and the actual position within operational and quality governance structures ​
  • Using quality improvement approaches to address the issues identified
  • Commissioning
  • Frontline clinicians (NHS Trusts, Independent sector, VCSO, Local Authority, Primary Care)
  • Data Management teams
10 January 2023
09:30 – 11:00		 Patient Tracking
  • Who is waiting, what are they waiting for and when do they need to be seen?​
  • Developing a PTL (patient tracking list) and dashboard ​
  • Governance processes for proactive management, line of sight and escalation ​
  • Clinical harm reviews​
  • Breach analysis
  • Commissioning
  • Frontline clinicians (NHS Trusts, Independent sector, VCSO, Local Authority, Primary Care)
  • Data Management teams
31 January 2023
09:30 – 11:00		 Access policy
  • The components of an ‘access policy’ that enables timely, equitable access to treatment ​
  • Developing the documents and processes to support implementation ​
  • How to develop an access policy
  • Commissioning
  • Frontline clinicians (NHS Trusts, Independent sector, VCSO, Local Authority, Primary Care)
  • Data Management teams
21 February 2023
09:30 – 11:00		 Commissioning to Optimise Delivery
  • The barriers commonly encountered at each of the 4 stages of the commissioning process (Assessment, developing infrastructure, designing and delivering, reviewing)
  • The solutions identified in systems for these barriers
  • Commissioning
  • Frontline clinicians (NHS Trusts, Independent sector, VCSO, Local Authority, Primary Care)
  • Data Management teams