This is a full-day in-person course.

Using presentations, discussions and exercises, this course covers some of the most common communication issues between doctors and patients, and the impact they can have on the doctor-patient relationship.

Guest speaker, Dr Martin Brunet, explores the ‘pinch points’ where communication can go off-track and tools that can help you navigate the challenges they present (examples are provided for both primary and secondary care).

This course offers help with:

  • identifying and avoiding pinch points which can derail the consultation
  • improving your interactions with patients and colleagues
  • understanding how personality can impact communication
  • using shared understanding to make the best decisions (the Two Houses consultation model).

Who should attend?

  • Consultants/specialists
  • GPs
  • Hospital doctors
  • Training grade doctors (GPST1-4 and ST1-8)
  • Foundation doctors (FY2 only)

Accredited by the Federation of the Royal Colleges of Physicians of the UK for 5 category 1 (external) CPD credits.