Training in the use of the Joy Digital Platform does not need to be a one-off event. The online foundational training helps new staff become confident using the digital platform and it is also useful for those staff who require a Refresher Course to build on their learning. It is essential that staff prioritise their training time for effective learning and use of the Joy Digital Platform.
To help users get started the Joy Digital Platform provides:
- Series of Guides on how to use the Joy Case Management System, including how to add, manage, refer and signpost
- How to use the Joy Marketplace to onward refer a guide to make and manage onward referrals to community groups and services
- Joy CMS Onboarding:
Documentation on How to use the Joy Case Management System – Joy Knowledge Base
Documentation on Troubleshooting for Users of the Case Management System – Joy Knowledge Base
