Influencing is a combination of persuasion and negotiation and is a vital part of communication when working with colleagues and patients. Learning to make persuasion techniques more successful will lead to smarter and more efficient working.

This influencing skills training session includes top tips to make an instant improvement to the way you communicate and to achieve better outcomes. It will enhance your persuasion skills and resilience, allowing you to have effective conversations and make successful referrals. We know there may be push-back and tricky conversations, and this session offers techniques and confidence in overcoming these, aiming to support practices teams as they work to increase their referrals into the GPCPCS scheme.

This session is aimed at reception teams and care navigators. It is also appropriate for anybody involved in implementing the new CPCS referrals in practices.