This seminar is designed to give you tools to defuse difficult situations confidently and compassionately. Learn about practical ways to de-escalate tension with patients over the phone and in the waiting room. Suitable for the wider practice team.

The MDU is the UK’s leading defence organisation, run by doctors for doctors. We have over 135 years’ experience of successfully defending our members’ professional reputations. Our expert team of doctors and lawyers and claims handlers are on hand to provide support when you need it. In addition we offer further support via extensive learning and development programs, and tailor made seminars, all designed to help you tackle the day to day challenges you may face as a medical professional

If you have any questions, please contact Antonia Ford: