Providing effective support to colleagues in their development continues to be a highly valued and important skill. This virtual workshop provided by coaching and coach development organisation AKESO and The Madison Group, offers a half day workshop where you will be invited to reflect upon and develop your skills as mentor and coach, with a particular emphasis on developing your capability to offer pastoral support.


Who is it for?

This session is available to a range of multi-professional staff including GPs, PMs, Nurses and Senior practice staff (eg reception leads or team leads) – those with the responsibility for other team members.



The workshop will be based upon using a “solutions-focused” methodology, developed originally from systemic family therapy, proven to be a very effective approach in coaching and mentoring conversations.

The programme will be highly participative and there will be several opportunities to practise and further develop skills.


  • Creating and developing the effective coaching and mentoring conversations:
    • How do they differ from other styles of conversation?
    • What is the difference between “coaching” and “mentoring”?
    • Understanding the skills of effective contracting – starting well
    • Reflection on five key skills: questions, listening, reflecting and summarising, silence and offering advice.
    • Creating an effective rhythm in the conversation.
    • Better use of language – a solutions-focused approach.
    • Some coaching tools to structure your conversation with – “scaling” and the HOPES model
    • Structuring a mentoring conversation – the difference?
  • A number of opportunities to practise and try some new things
  • Spotting danger signs of deeper issues
  • Identifying what to take back and use in your own practice and what next


How to book

To book your place please contact:
Please quote ‘Cambridgeshire & Peterborough Training Hub’ when booking.

Your Tutor:

Jeff Matthews has over 30 years’ experience as a coach, the last 25 in his own independent consultancy, following a successful career to Director level, in business. He is accredited with the Association of Professional Executive Coaches and Supervisors and as a coach supervisor with EMCC with whom he just been nominated for a global award as ‘Coach Supervisor of the Year’. His model of practise is heavily influenced by a Solutions Focused approach, having trained as psychotherapist in Transactional Analysis. He has both personal and group supervision practices and is currently supporting NHS national coach network, with supervision and CPD throughout the Midlands and East area.

He has been running programmes of this type with AKESO for more than 8 years. Feedback has been consistently very high in praise for the practicality and efficacy of the workshops.