Getting Started Series delivered by the Time for Care Team

The ‘Getting Started’ series is designed to help you think through how you are going to approach any improvement you want to make in practice. It consists of the Project Outline, a generic overview for any potential improvement project and a series of project worksheets, which follow the outline and are designed to guide you through how your project could work in practice about specific issues. Each worksheet has been developed by GPs and practice managers from the Primary Care Improvement Faculty, focusing on topics that are relevant to day-to-day practice.

This webinar will demonstrate an example of how to approach improving the recall system for patients with long term conditions in practice, using quality improvement techniques.

It is recommended that you familiarise yourself with the Getting Started Series: Project Outline document, which can be accessed online through Primary Care Improvement Connect, (click to access documents:

Learning outcomes

  • A roadmap for getting started with Quality Improvement tools and techniques in practice
  • Some practical ideas on how to approach improving recall processes for Long Term Condition patients

All primary care staff in practice who are involved in the recall and management of patients with Long Term Conditions.

For more information on Training and Development Programme delivered by the Time for Care team, please visit