With 50% of patients visiting their GP website, and 2.5 million monthly online consultation requests, GP websites have become a valuable tool for GP surgeries.

Dominic Vallely, from the Primary Care Transformation Team at NHS England, will share user research on what patients are seeking to achieve when they visit GP practice websites and how the learning from this can be used to improve the usability of practice websites to the benefit of patients and practices.  He’ll talk about how highly usable digital journeys can lower access barriers, improve patient satisfaction, help navigate patients to the correct place for their needs and therefore reduce practice admin