Webinar I – Demand, Capacity and Variation – introduces Demand, Capacity and Variation including the theory behind them and we consider why this is important and its practical application in primary care settings. Learning about demand and capacity is one of the ways we can gain knowledge about what is happening in our system, and specifically about how well patients are accessing the care or support they need.
Webinar II – Managing Demand and Capacity. Building on Session I, this session considers the application of theory using real Demand and Capacity data. This is an interactive discussion to understand data and generate ideas. You should attend Webinar I first.
Webinar III – Failure Demand. This is an opportunity to explore in more details the issue of failure demand which was first introduced as a concept in Webinar I. A contentious term, failure demand is not the failure of individuals, but rather failures within our systems and processes which lead to duplication. This duplication ties up capacity and results in poor experience for the patient. In this webinar we look at practice examples, how to find and reduce them. Before attending Webinar IV, it is required that participants have attended Webinar I to understand the theory of Demand, Capacity and Variation. It is recommended that Webinar II is also attended to build an understanding of how to collect and review data at practice level.
Webinar IV – Need-led Design. An opportunity to look at Demand and Capacity from a systems perspective. We will consider the definitions of ‘need’ within the primary care setting and what it means in relation to ‘demand’. We will then consider how we can use this information to look at need-based design of services. Before attending Webinar III, it is required that participants have attended Webinar I to understand the theory of Demand, Capacity and Variation. It is recommended that Webinar II is also attended to build an understanding of how to collect and review data at practice level.
The sessions are for those in general practice and Primary Care Networks.