East of England Leadership Academy Cancellation Policy – 2019
When delegates cancel their place in the days leading up to an event it can have a major impact on its success. Occasionally events have to be cancelled or postponed.
When events run with reduced delegates it affects the breadth and value of learning for other delegates. We do understand that cancelling places at short notice is sometimes unavoidable; however your commitment to attending is crucial to the success and outcome of the event.
This cancellation policy has been produced as part of our aim to ensure value for money and to maximise utilisation of places. Clearly communicating our approach to cancellations will enable us to effectively manage non–attendance.
Cancellations should be made at the first available opportunity. This can be by email or telephone; however email will be considered as formal notification. In return, confirmation of your cancellation will be sent by an email.
If you are unable to attend, you may send a substitute in your place if agreed with the Leadership Academy (depending on any waiting lists that may be in operation for this session). Substitutions can be made in writing subject to the new participant meeting the event/programme criteria and their place is supported by your organisation. Please ensure that you forward us the new participant’s details, i.e. name, job title and email address, prior to the event. This is to ensure that they participate in post-event evaluation and receive information about any future development opportunities. Should it not be possible to provide a substitute the sponsoring organisation will be informed of the non-attendance.
Where a programme requires full attendance over a series of workshops, attendance at all elements of these programmes is expected. Failure to attend all sessions will have an impact on both personal development and programme delivery and may impact on the individual’s opportunity to access any future development offers.
By booking a place at one of our events individuals are agreeing to attend unless full notice along with a rationale for non-attendance has been provided.
| Cancellation Timeframe |
Action |
| More than 2 working weeks’ notice |
No action |
| Less than 2 working weeks’ notice |
Sponsoring organisation notified of non-attendance |
We reserve the right to cancel or postpone an event/programme should unexpected circumstances occur. We will always endeavour to avoid this and will provide as much notice as possible. Should an event need to be cancelled we will not be held responsible for any travel or accommodation costs incurred by the attendee.
Please contact East of England Leadership Academy team on 01223 596908 or eoe@leadershipacademy.nhs.uk if you are unable to attend an event or would like to send a substitute.
