The ‘Getting Started’ series is designed to help you think through how you are going to approach any improvement you want to make in practice. It consists of the Project Outline, a generic overview for any potential improvement project and a series of project worksheets, which follow the outline and are designed to guide you through how your project could work in practice about specific issues. Each worksheet has been developed by GPs and practice managers from the Primary Care Improvement Faculty, focusing on topics that are relevant to day-to-day practice.
The aim of this session is to look at how we can take a QI approach to redesigning appointment systems. The key tools we will be utilising are the Model for Improvement and demand and capacity theory. By understanding and quantifying appointment demand this can help better inform our change ideas in reshaping appointment templates to meet the practice and our patient needs.
It is recommended that you familiarise yourself with the Getting Started Series: Project Outline document, which can be accessed online through this platform: Getting started series – project outline v1.4 – Primary Care Improvement CONNECT – FutureNHS Collaboration Platform
Learning outcomes
- Understand how demand and capacity theory can aid us in designing, improving or validating our appointment system structure.
- Understand how the Model for Improvement can provide a framework for improving our appointment systems.
This webinar is for PCN and general practice staff.
For more information on the Access Improvement programme delivered by the Time for Care team, please visit https://www.england.nhs.uk/gp/gpfv/redesign/gpdp/capability/