Working as a Practice Manager, Dawn Lyons, has almost 19 years’ experience in Primary Care. Her career career began as a receptionist, moving into admin, HCA, reception manager, operations support manager and now PM.


  • What is a subject access request
  • How to process a request
  • Redacting record entries
  • Exemptions
  • Consent
  • 3rd Party requests
  • Discussion and scenarios throughout