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Communication
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6 Resources

Civility Saves Lives
Toolkit
Categories: Guidance
Here are some handy websites and links which have been produced by various amazing people.
Redcording of Building a culture of civility in the NHS webinar
Care & Civility e-Learning
e-Learning
Categories: Training
An introduction to live-saving, compassionate conversation
Supporting our staff
Toolkit
Categories: Guidance
A toolkit to promote cultures of civility and respect.
NHS
The Care Certificate – Communication
Info Page
Categories: Training
Good communication develops your knowledge and understanding about individuals and the part played by other workers so that the best care and support possible can be provided. It helps build working relationships where each person’s views are valued and taken into account.
The adult or child you're caring for may find it difficult to communicate because of a physical health problem – such as a hearing difficulty, a problem with their eyesight or a developmental disorder – or because of a disorder affecting their brain, such as Alzheimer's disease or stroke.
NHS